Career Opportunity

Client Service Representative


Business Benefits enables employers to focus on their business while we focus on providing high-quality, cost-effective benefit solutions to their employees.  Our mission is to be employers’ long-term, trusted partner in benefits, helping them attract and maintain quality employees. As exhibited by more than 35 years of operation in Northern Kentucky, Business Benefits is a family business that’s in for the long haul.  We value superior service, integrity, and collaboration. We are looking for diverse and talented team members who want to grow and learn in an ever-changing industry. We offer an attractive benefit program, retirement plan, opportunities for growth and a positive work environment where employees feel valued and enjoy coming to work.


Business Benefits is seeking someone to fill a customer-oriented service position. Our team approach is one of the main reasons for our success.  You will love this role if you love helping others.  You will have the opportunity to work independently and as part of a great team.  We are looking for someone who is detailed, and task oriented with a passion to learn and grow with the company. A client service representative, or CSR I, will act as a support to our client service team with accuracy and efficiency. The CSR I is an important role in our success and can lead to additional training, licensing, advancement, and more responsibility. Meeting critical deadlines with accuracy and documentation is key.  Essential duties include:

  • processing enrollments and changes,
  • retrieving and distributing data internally and externally from carrier websites,
  • FormFire setup and support,
  • resolving basic customer inquiries and billing issues, as well as
  • plan submission to carrier(s) for new and renewing business

Additional duties include:

  • Being a resource for other team members
  • Managing deadlines
  • Answering phones, faxes, and emails
  • Updating files, and logs


  • Strong customer service focus
  • Friendly attitude
  • Excellent written and oral communication skills
  • Good comprehension skills
  • Ability to concentrate
  • Ability to work independently as well as with others
  • High school diploma or equivalent
  • Proficiency with Microsoft Word and Excel

Business Benefits is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran status.

Meet the Team

Business Benefits is recognized as one of the largest and most respected agencies specializing in group insurance in Greater Cincinnati.