Nicole Ertel

Nicole Ertel

Account Representative


Relevant Experience

Nicole’s diverse background in healthcare provides many transferable skills to her role as an Account Representative.

While initially exposed to health insurance by completing insurance verifications for medical inpatient hospital stays, she expanded her knowledge of the industry to track insurance trends and relay policy changes.  Nicole’s past experience as a patient advocate helps her in assisting Business Benefits’ clients and their employees by providing superior customer service.

Academic Background


University of Cincinnati

Cincinnati, OH

Bachelors Degree in Psychology

2000: Seton High School

Work History

2014–2016: Kindred Hospital

Admissions Coordinator- Oversaw Indianapolis Market admissions team for all daily operations. Coordinated daily communication between referral sources, nursing staff, and physicians.  Developed new policies to streamline transition between levels of care. Identified insurance trends and how they impacted the patient and health care providers.

2012–2014: Select Specialty Hospital

Lead Admissions Coordinator- Coordinated care across the region to ensure corporate guidelines were met while continuing patient and family education and admissions. Interpreted and communicated charges in insurance policies and regulations.

2006–2012:  Cardinal Hill Specialty Hospital

Patient Representative- Verified insurance coverage prior to patient admission, explained benefits upon admit, and addressed patient and family concerns throughout hospital stay. Supported case managers with discharge planning. Assisted the patient and family with understanding hospital billing and financial aid options.

Length of service with Business Benefits

Since 2018

Professional and community involvement

Nicole volunteers with the local chapter of the Alzheimer’s Association.  When needed, she opens her home to foster dogs until they are able to find a permanent home.  Nicole also spends her spare time organizing and participating in events in her neighborhood as well as assisting with care for her elderly parents.