Relevant Experience
Nicole’s
diverse background in healthcare provides many transferable skills
to her role as an Account Representative.
While
initially exposed to health insurance by completing insurance verifications for
medical inpatient hospital stays, she expanded her knowledge of the industry to
track insurance trends and relay policy changes. Nicole’s past experience as a patient advocate
helps her in assisting Business Benefits’ clients and their employees by
providing superior customer service.
Academic Background
| 2004: |
University of Cincinnati
Cincinnati, OH
Bachelors Degree in Psychology
|
| 2000: |
Seton High School
|
Work History
2014–2016: Kindred Hospital
Admissions
Coordinator- Oversaw Indianapolis Market admissions team for all daily
operations. Coordinated daily communication between referral sources, nursing
staff, and physicians. Developed new
policies to streamline transition between levels of care. Identified insurance
trends and how they impacted the patient and health care providers.
2012–2014: Select Specialty Hospital
Lead
Admissions Coordinator- Coordinated care across the region to ensure corporate
guidelines were met while continuing patient and family education and
admissions. Interpreted and communicated charges in insurance policies and
regulations.
2006–2012:
Cardinal Hill Specialty Hospital
Patient
Representative- Verified insurance coverage prior to patient admission,
explained benefits upon admit, and addressed patient and family concerns
throughout hospital stay. Supported case managers with discharge planning.
Assisted the patient and family with understanding hospital billing and financial aid options.
Length of service with Business Benefits
Since 2018
Professional and community involvement
Nicole
volunteers with the local chapter of the Alzheimer’s Association. When needed, she opens her home to foster
dogs until they are able to find a permanent home. Nicole also spends her spare time
organizing and participating in events in her neighborhood as well as assisting
with care for her
elderly parents.