Nicole Dornbusch

Nicole Dornbusch

Client Services Manager


Relevant Experience

Nicole plays a vital role in the daily management of the proposal and enrollment deaprtments at Business Benefits. Her close attention to detail and effective analyzing of carrier plan differences has assisted agents in advising clients of employee benefit products that best suit their needs. She continually meets strict deadlines and is well versed in the employee benefits products: medical, dental, life, disability, and voluntary benefits.

Academic Background

2010 - present: Gateway Community & Technical College
Covington, KY
Associates Degree (In Progress)
Business Administration
2003: Scott High School
Taylor Mill, KY

Work Experience

2006-2008: Citicorp
Team Lead Customer Service Representative- answered inbound calls for Citicorp credit card customers; answering all questions and resolving customer issues as quickly and efficiently as possible.

2005-2006: Oncology & Hematology Care
Medical Records Specialist- maintained and updated patient records as well as assisted with filing claims with patients’ insurance carriers.

Length of Service with Business Benefits

Since 2008

Professional and Community Involvement

Nicole consistently volunteers in various events within her community and at her son’s school. She was born and raised in Northern Kentucky.